Kendall Chance’s Resume

Project: [Name Redacted] Feb 2024 – Present

• UX Lead for an emerging technology network solution. Primary responsibilities have been exploring exercise/demonstration engagement opportunities, client and stakeholder relationship and expectation management, conducting intensive user research, and providing guidance to technical leads/engineers and Marketing on product design strategy.

• Project Lead for the construction of the Modular Data Center Project. Main responsibility is coordinating with stakeholders on project timeline and technical requirements.

• Knowledge Management Lead for information architecture and documentation archival system for project assets (in SharePoint).

• Designing the Cyber Directorate SharePoint site to facilitate Requests for Support from current and projected stakeholders.

Project: Association for Unmanned Vehicle Systems International Nov 2023 – April 2024

• Developed the storyboard structure, user journey, and user flow for the Virtual Reality experience in MURAL, as well as tracked detailed iterations of each, reflecting any and all progression made with the Graphic Designer and Development team.

• Created user surveys for and conducted user interviews with Subject Matter Experts to inform UI platform design strategy.

• Worked closely with the Development team to advise and implement UI design and ergonomic structure (via wireframes made in AdobeXD and MURAL), such as user controls, interactive AI elements, and aesthetic direction within the VR application environment.

Project: Data ReconnAIssance Oct 2023 – Apr2024

• UX Strategy Lead for the redesign process of the solution’s client demo interface and website.

• Conducted light user research via the leadership team to understand target audiences, which would inform the design direction of the client demo.

• Develop the wireframe iterations for the demo and collaborate with Creative Studios to establish design strategy and direction for client demo and associated website.

Project: Army 5GXR Aug 2022 – Oct 2023

• Created the user journey/flow and information architecture for the Synthetic Training Environment (STE) called TableTop Commander (TTC), a VR application.

• Constructed wireframes and prototypes of for various features and processes within TTC based on decisions made in collaborative sessions with fellow UXers, developers, and engineers.

• Lead usability testing on the TTC application and determined user pain points and general areas of improvement.

• Attended and presented deliverables in weekly Agile sprint sessions.

Project Team: Human-Machine Teaming (HMT) Aug 2022 – Aug 2024

• Drafting varying fidelities of wireframes/prototypes for team-owned quadruped robot’s action log dashboard and ATAK interface.

• Assisting in the development of, providing training for, and conducting formal demonstrations of the Boston Dynamics Spot quadruped at the Executive Briefing Center.

• Continuously researching the intersection of User Experience and Robotics to gain industry knowledge and provide a more specialized lens for future UX work.

• Participating in traveling demonstrations of our various robotic capabilities and developments at soldier touchpoints.

CRM and Development Specialist Nov 2019 – July 2022

• Assisted in the migration of, establish the taxonomic infrastructure and best practices for, and manage the entry and validity of all data and descriptive/administrative metadata in the organization’s CRM platform (EveryAction).

• Formulate and implement process improvements for the collection of quantitative and qualitative donor/revenue information in our CRM. This involves liaising with various internal & external stakeholders to ensure data captured ultimately improves our relationship with donors, as well as strategy and accuracy in targeting donor groups for more successful stewardship initiatives.

• Compile data for and monitor revenue/performance/forecasting dashboards and produce detailed analysis & data visualization for weekly/monthly/quarterly reporting and presentations. Own organization-wide reporting and present this work directly to the Chief Development & Chief Financial Officers.

Development and Finance Associate May 2019 – July 2022

• Act as interdepartmental liaison between the Finance/Accounting and Development teams by communicating and translating financial movement into developmental program progress, and vice versa.

• Contributed to F&A's audit preparedness by assisting the CFO and Director of Finance with monthly QuickBooks reconciliation, creating and tracking deliverables, and organizing financial data in our CRM to follow GAAP.

• Implement strategic improvements to the organization's Operational procedure standards, which included redesigning and overseeing our donor tax acknowledgment process and developing training material for future hires.

• Directly supported regional senior vice presidents and business development managers with a challenging matrix of high-pressure and time-sensitive projects including data collection, compilation, metrics reporting, and analysis.Created and led the presentation of sales and lead activity reports, which allowed sales teams to identify areas of growth and opportunity.

• Created and led the presentation of sales and lead activity reports, which allowed sales teams to identify areas of growth and opportunity.

• Developed, owned, and distributed training materials for nationwide onboarding of internal staff as the designated “Corporate Accelerator." Utilized those materials to train new operations associates and supervised their development.

• Provided ad hoc customer service for all executive leadership, producers, partners, and clients (current and prospective).

• Tracked issue and request statuses, communicated updates to internal and third-party stakeholders, and served as the primary point of contact for recruiting efforts.

Team Lead and/or Assistant Manager at various coffee shops and bakeries. Responsibilities varied greatly, but the key takeaways are:

• Customer Engagement: ensuring meaningful (and personalized, when applicable) interactions with customers outside of simply providing a quality product.

• Facility Maintenance: everything from scrubbing toilets to being responsible for manufacturer orders and tracking the lifecycle of the entire shop’s inventory.

• Financial Operations: balancing the books and tracking net profits on a weekly basis.

• Event Coordination: planning local open mic nights, wedding cake deliveries, private menu tastings - you name it.

Massachusetts Institute of Technology (MIT)        June 2023

Robotics Essentials course certificate

Nielsen Norman Group                                                                                   October 2022

Certification in User Experience

• Areas of focus included: UX Basic Training and Strategy, Designing Complex Apps for Specialized Domains, Design Tradeoffs and UX Decision Frameworks, Discoveries: Building the Right Thing, Lean UX and Agile, Storytelling to Present UX Work, and The Human Mind and Usability

American University, The College of Arts and Sciences    December 2015

Bachelor of Arts and Science: Sociology

• Areas of focus included: qualitative and quantitative research methodology, analysis of Intersectionality, and socioeconomic inequity and advancement.

Primary UX Tools:

AdobeXd, Figma, MURAL, pen&paper

PM Tools:

JIRA, Trello

SaaS/CRM/Databases:

SharePoint, EveryAction, WealthEngine, eTapestry, Bullhorn, Sterling Talent Solutions, and ProveIt

Languages:

English (native); Japanese (N4 ish; actively studying)